You can view your recent gameplay history by going to My Profile → History → Gameplay. There you’ll find details such as the game name, date, and time played.
","user_segment_ids":[]},{"id":30961720211602,"url":"https://realprize.zendesk.com/api/v2/help_center/en-us/articles/30961720211602.json","html_url":"https://help.realprize.com/hc/en-us/articles/30961720211602-Why-was-my-payment-method-declined","author_id":12693379045394,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-12,"vote_count":16,"section_id":12694984184594,"created_at":"2025-11-11T08:07:11Z","updated_at":"2026-04-15T10:29:27Z","name":"Why was my payment method declined?","title":"Why was my payment method declined?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-11T08:07:11Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"Payments may be declined for several reasons, including insufficient funds, card restrictions for online or gaming-related purchases, or information entered incorrectly. We recommend checking your card details and ensuring your bank allows online purchases. If the issue persists, try another card or contact your bank for assistance.
","user_segment_ids":[]},{"id":30942819084818,"url":"https://realprize.zendesk.com/api/v2/help_center/en-us/articles/30942819084818.json","html_url":"https://help.realprize.com/hc/en-us/articles/30942819084818-How-do-I-find-the-information-on-a-game-I-have-previously-played","author_id":12693379045394,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-14,"vote_count":34,"section_id":12720669612306,"created_at":"2025-11-10T14:02:40Z","updated_at":"2026-03-29T17:50:26Z","name":"How do I find the information on a game I have previously played?","title":"How do I find the information on a game I have previously played?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-10T15:08:39Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"What is Source Of Funds Review ?
\nA source of funds review is a process we use to verify that the money used to buy Gold Coins on our platform is lawful and meets our compliance standards. It involves asking you to show evidence that your funds come from legitimate sources like your salary, business earnings, or loans.
\nThe goal is to confirm that the funds were obtained legally, so the specific source isn't as important to us.
\n\n
What's the purpose behind the requirement for a source of funds review?
\nOur utmost commitment lies in upholding platform integrity and ensuring compliance with legal standards. Preventing financial crimes like fraud, money laundering, and terrorism financing is imperative to us. To fulfill this obligation, we employ a range of systems and processes, including automated mechanisms, overseen by our vigilant compliance team.
\nPeriodically, our compliance team may need to.
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Which types of documentation are acceptable for the source of funds review process?
\nYou will find a list of acceptable documents within each section of the form.
\nPlease ensure that your name and the document's date are clearly visible on the provided documents.
\nHere are several common types:
Savings and Personal Assets: Money accumulated over time through personal savings, sales of assets, or liquidation of investments.(Bank Statement)
Employment Income: Money earned through a salary or wages from a job.
Savings and Personal Assets: Money accumulated over time through personal savings, sales of assets, or liquidation of investments.
Pension or Retirement Benefits: Income obtained from pensions, retirement plans, or annuities.
Government Assistance: Money received from government programs or assistance, such as unemployment benefits or social security.
Sale of Property or Assets: Money obtained from selling property, vehicles, or valuable possessions.
(We do not accept tax self-assessments or self-prepared documents like the 1040 form. Instead, we require official proof of submission, such as an IRS acknowledgement record or a dated tax return transcript. Your most recent W-2 Wage and Tax Statement is also acceptable.)
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What happens if I don’t complete a source of funds review?
\nWhile you have the option to decline completing a source of funds review, it's important to understand that refusal to provide the requested information could result in the closure of your account.
\nBy agreeing to our Terms & Conditions, you've consented to verification checks, including requests for source of wealth or funds documentation. It's crucial to note that providing inaccurate information goes against our Terms & Conditions, which may lead to the suspension or closure of your account, or any other necessary action determined by us.
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In general:
Please be assured that any documents you provide will only be reviewed by our Compliance Team. Your information will be handled in strict accordance with our Privacy Policy. This process is essential to maintain the safety and security of our Realprize Social Casino community, ensuring that our players can enjoy our games with confidence
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","user_segment_ids":[]},{"id":12721860587282,"url":"https://realprize.zendesk.com/api/v2/help_center/en-us/articles/12721860587282.json","html_url":"https://help.realprize.com/hc/en-us/articles/12721860587282-I-can-t-make-a-purchase-I-get-one-of-these-errors","author_id":12693379045394,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-38,"vote_count":48,"section_id":12694984184594,"created_at":"2023-07-27T04:23:15Z","updated_at":"2025-03-03T10:28:12Z","name":"I can’t make a purchase, I get one of these errors.","title":"I can’t make a purchase, I get one of these errors.","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-03T10:28:12Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"
If you are getting any of the error messages, try the fixes below:
\nThe most common scenario is that your bank is rejecting this purchase because they don’t know who we are. You have two options:
\nIf you are still experiencing issues, please contact our customer support team.
","user_segment_ids":[]},{"id":12715183265554,"url":"https://realprize.zendesk.com/api/v2/help_center/en-us/articles/12715183265554.json","html_url":"https://help.realprize.com/hc/en-us/articles/12715183265554-Can-I-use-the-same-verification-code-for-another-device-login","author_id":12693379045394,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":19,"section_id":12714986590994,"created_at":"2023-07-26T15:47:32Z","updated_at":"2025-11-24T12:50:53Z","name":"Can I use the same verification code for another device login?","title":"Can I use the same verification code for another device login?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-12-21T13:53:40Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"The login verification code is valid for one-time use only.
\nOnce you receive the login verification code, you will have 10 minutes to use the code before it gets expired.
\n\n
No, login verification codes are only required to validate a new device login or when we suspect suspicious logins on your account.
\nPlease note, you may be asked for a login verification code when you clear the browser cache, switch browsers or use private or incognito mode.
\n\n
You will receive a notification on the screen telling you that you have successfully verified.
\nThen you can enjoy and play in RealPrize.
\nIf you still have questions feel free to contact our customer support .
\nThe login verification code expires 10 minutes after it is generated. If your login verification code has expired, click on “Request new code” to generate a new one.
\nThis signals that the authentication code used for login is incorrect. Please make sure you are using the most recent verification code sent to you via email. If you have generated a new code for enhanced security, be aware that previous login verification codes will no longer be valid.
","user_segment_ids":[]},{"id":12715079012498,"url":"https://realprize.zendesk.com/api/v2/help_center/en-us/articles/12715079012498.json","html_url":"https://help.realprize.com/hc/en-us/articles/12715079012498-Why-do-I-get-the-error-message-Failed-to-verify-code-Please-try-again-later","author_id":12693379045394,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":10,"section_id":12714986590994,"created_at":"2023-07-26T15:40:35Z","updated_at":"2025-11-24T12:51:34Z","name":"Why do I get the error message “Failed to verify code. Please try again later”?","title":"Why do I get the error message “Failed to verify code. Please try again later”?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-07-26T15:40:35Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"This means that the server encountered an unexpected error and could not complete your request.
\nIf this issue is not resolved in a few minutes, then you can contact our customer support and inform us about this.
\nThe login verification code you receive is personal and unique to you. It is intended exclusively for your use, and you should never share it with anyone.
","user_segment_ids":[]},{"id":12714862992146,"url":"https://realprize.zendesk.com/api/v2/help_center/en-us/articles/12714862992146.json","html_url":"https://help.realprize.com/hc/en-us/articles/12714862992146-What-documents-do-I-need-to-provide-for-proof-of-address","author_id":12693379045394,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":5,"vote_count":55,"section_id":12702310219026,"created_at":"2023-07-26T15:30:40Z","updated_at":"2023-12-24T11:32:24Z","name":"What documents do I need to provide for proof of address?","title":"What documents do I need to provide for proof of address?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-12-24T11:32:24Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"As a component of our verification procedure, you may be asked to furnish a Proof of Address document. The following documents are acceptable for verifying your residential address:
\n\n
Guidelines for Document Submission:
\nTo expedite the process, please verify that the chosen document meets the following criteria:
\n\n
","user_segment_ids":[]},{"id":12714828631698,"url":"https://realprize.zendesk.com/api/v2/help_center/en-us/articles/12714828631698.json","html_url":"https://help.realprize.com/hc/en-us/articles/12714828631698--I-am-experiencing-difficulties-in-uploading-my-documents-for-verification","author_id":12693379045394,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-67,"vote_count":111,"section_id":12702310219026,"created_at":"2023-07-26T15:28:51Z","updated_at":"2023-12-24T11:37:10Z","name":" I am experiencing difficulties in uploading my documents for verification.","title":" I am experiencing difficulties in uploading my documents for verification.","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-12-24T11:37:09Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"
Several factors may contribute to these challenges, with the primary ones often involving the browser and device you are using.
\nUnfortunately, not every device or web browser is compatible with document uploads on our website for the verification process.
\nFor desktop or laptop users, we recommend using one of the following browsers:
\nIf you are using a mobile device (smartphone or tablet), please refrain from using the following browsers:
\nShould you encounter ongoing difficulties despite following the provided guidelines, kindly contact our Customer Support team for further assistance.
","user_segment_ids":[]},{"id":12702669433874,"url":"https://realprize.zendesk.com/api/v2/help_center/en-us/articles/12702669433874.json","html_url":"https://help.realprize.com/hc/en-us/articles/12702669433874-My-account-has-been-hacked","author_id":12693379045394,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-3,"vote_count":9,"section_id":12702145051794,"created_at":"2023-07-26T06:29:01Z","updated_at":"2024-06-04T08:47:26Z","name":"My account has been hacked","title":"My account has been hacked","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-06-04T08:47:25Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"If you suspect or confirm unauthorized access to your account, such as hacking, please promptly reach out to RealPrize customer support. Provide as much information as possible to facilitate the resolution process.
\nRealPrize Social Casino disclaims liability for any losses arising from security breaches on your device.
\n\n
If you encounter difficulty logging into your account, please check the following:
\nIf the issue persists despite the above checks, please contact our Customer Support team or contact , providing comprehensive details to facilitate a thorough assessment of the issue.
","user_segment_ids":[]},{"id":12702586996114,"url":"https://realprize.zendesk.com/api/v2/help_center/en-us/articles/12702586996114.json","html_url":"https://help.realprize.com/hc/en-us/articles/12702586996114-How-can-I-update-my-email-address","author_id":12693379045394,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-8,"vote_count":14,"section_id":12702145051794,"created_at":"2023-07-26T06:21:29Z","updated_at":"2024-06-04T08:48:47Z","name":"How can I update my email address?","title":"How can I update my email address?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-06-04T08:48:47Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"For updating the email address linked to your RealPrize Social Casino account, kindly get in touch with our customer support team.
\nInclude your current email address, the new/updated email address you wish to associate with your account, and the reason for the change.
\nExpect an email from a member of our customer support team outlining the next steps in the process.
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Yes.
\nAll information that you send to us is treated with absolute confidentiality, information is shared only where necessary to provide our service and fulfill legal requirements.
\nTo gain a full understanding of the security surrounding the information you chose to share with us, including:
\nOur Privacy policy can be found by the very bottom of the page that say- privacy policy , whether you are logged in or not: then push the privacy policy and you will find all the information.
","user_segment_ids":[]},{"id":12702510153490,"url":"https://realprize.zendesk.com/api/v2/help_center/en-us/articles/12702510153490.json","html_url":"https://help.realprize.com/hc/en-us/articles/12702510153490-How-can-I-mute-the-sound-when-I-play","author_id":12693379045394,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":2,"section_id":12702352412690,"created_at":"2023-07-26T06:16:23Z","updated_at":"2025-11-24T12:45:46Z","name":"How can I mute the sound when I play?","title":"How can I mute the sound when I play?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-03-17T12:40:22Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"in any game you have setting\\menu buttons there you can find sound settings
\nAt times you may feel as though there is a slight lag in the game you are playing, this can be caused by a number of things.
\nBelow are a few quick checks you can do to help minimize any lag in your gameplay experience:
\nFailing the above, try the following:
\nFurther to the above, double-check that the device you are using to connect with realprize's platform is not dated to the extent that it would have difficulties allowing for normal gameplay.
\nContacting RealPrize Casino customer support is super easy, check out the steps below:
Scroll down to the very bottom of the page (realprize.com)- you will find the Contact Us button -clicking this will take you to our contact form where you may submit your request or query.
Once submitted, our Customer Support team will reach you to you as soon as possible