If you win Free Plays in our social games and face a technical glitch, like losing connection or the app crashing, don't worry! The game ensures your Free Plays finish, and any extra Gold Coins or Sweeps Coins you earn will be added to your balance.
If you experience the game interruption frequently here are some steps that you can do on your own that might help resolve the trouble:
- Clear your web browser's cache. Here are links with instructions:
- Chrome (Desktop)
- Chrome (Android)
- Safari (iOS)
- Safari (Mac)
- Update your drivers and operating system to resolve any compatibility issues
- Close all other applications to resolve software conflicts and free up resources
- Check your power management settings and make sure they’re set to High Performance
- Overheating can cause performance issues, game crashes, and full computer lockups. Check for overheating components
- Make sure an antivirus scanner isn’t running while playing the game
If the issue is not resolved, please contact our Customer Support
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