Why is my account blocked?

If you encounter difficulty logging into your account, please check the following:

1. Ensure both your email address and password are entered correctly.
2. Note that entering an incorrect password more than five times consecutively will result in a temporary 30-minute account lockout as a security measure. The new lockout policy allows for five correct password attempts within three attempts.
3. Verify that you have not requested a persistent block on your account.
4. Confirm that your account details have not been compromised.

If the issue persists despite the above checks, please contact our Customer Support team [insert link or contact details], providing comprehensive details to facilitate a thorough assessment of the issue.