General

GAMES AND TECHNICAL ISSUES

• How do I find the information on a game I have previously played?

LOGIN VERIFICATION

• Can I use the same verification code for another device login?
• Is the entry of the verification code required for every login?
• How can I confirm that my device registration for login verification was successful?
• Why do I get the error message “Code has expired. Please request a new code”?
• Why does the error message "Invalid Code. Please enter a valid code" appear?
• Why do I get the error message “Failed to verify code. Please try again later”?

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GAMES AND TECHNICAL ISSUES

• How do I find the information on a game I have previously played?
• Is my information secure?
• How can I mute the sound when I play?
• The games are taking long to load, what can I do?
• How do I contact Customer Support?

VERIFICATION

• Why i receive source of funds request ?
• What documents do I need to provide for proof of address?
• I am experiencing difficulties in uploading my documents for verification.

ACCOUNT

• My account has been hacked
• Why is my account blocked?
• How can I update my email address?

PAYMENTS

• Why was my payment method declined?
• I can’t make a purchase, I get one of these errors.