GAMES AND TECHNICAL ISSUES
PRIZE REDEMPTION
- What does Prizeout refer to?
- How can I redeem my prize for a gift voucher?
- Do you charge a fee when I redeem a prize?
- Is it possible to claim my prize without making a purchase?
- Is it possible to redeem my prize to someone else’s bank account?
- How can I cancel my redemption?
LOGIN VERIFICATION
- Can I use the same verification code for another device login?
- Is the entry of the verification code required for every login?
- How long does it take to receive verification code?
- I did not receive the login verification code. What should I do?
- How long are the login verification codes available?
- How can I confirm that my device registration for login verification was successful?
SOCIAL CASINO
- At RealPrize Social Casino, what is the minimum age for playing games?
- Is it possible to play on my mobile phone?
- Does RealPrize have an app?
- Can I play from anywhere?
- What is RTP (Return to Player)?
- Can I play for free?
GAMES AND TECHNICAL ISSUES
VERIFICATION
- Why i receive source of funds request ?
- What advantages does the account verification process offer?
- Is it necessary to provide my bank details?
- What documents do I need to provide for proof of address?
- Why do I need to verify my account?
- I am experiencing difficulties in uploading my documents for verification.
ACCOUNT
- Can I have more than one account?
- What happens if I forget my password?
- When will my free Sweeps Coins expire?
- My account has been hacked
- Why is my account blocked?
- How can I update my bank account details?